Faq

Frequently Asked Questions

If you feel something is causing distress within you and is interfering with a significant part of your life, particularly the moment you feel it's  impossible to cope up with it, is the time you consider consulting a therapist.

Visit our service pages to know more about the symptoms associated with various mental and physical disorders. Give a call, we will provide the required assistance.

Every counselling session is designed according to the therapy and the individual client needs. Every individual needs a different kind of solution according to their problems. the methodologies change with different therapies and the intensity to which they are applied with every client.

We specialize in several therapies including psychotherapy, hypnotherapy, EMDR therapy, brain spotting etc.

We also provide individual counselling, couple counselling, group therapies and much more. Check out our webpages to know more about each therapy and services. 

ICT deals with a wide-ranging problem, including:

  • anxiety 
  • workplace issues
  • Relationship issues 
  • Depression 
  • Low Self-esteem and lack of confidence
  • sexual problems
  • trauma 
  • OCD
  • PTSD
  • Stress & Burnout
  • Parenting
  • Childhood traumas
  • Body image issues
  • phobias and fears
  • addiction and substance misuse
  • abuse (including physical, verbal, and sexual abuse)
  • unable to recover from grief & loss. 

Anyone who may be experiencing any kind of the symptoms mentioned in our service pages can seek our assistance regardless of gender, age, religion etc; 

Use the contact information on our website to reach out to us. You can mail us, call us or simply register on our webpage. Our experts will get back to you as soon as possible.



Our experts will guide you through it once they have a talk with you. We at ICT deal differently with every client according to their needs. We initially try to assess as to what type of issues you are facing and what treatment would you be most suitable.

The duration of the counselling completely depends on the therapy you need and the problem you are experiencing 



Yes, counselling sessions are extremely confidential and private. The only exception would be if the client were to pose a danger to themselves. in such specific cases the relevant parties would be notified.

Visit our “about us” page to know the details about our therapist.

You can either request for a change of therapist in our organisation, or you can request to be referred out. 

Your first session will be used as an assessment rather than as a treatment. This session will determine the rest part of your counselling.

Yes. Your counsellor will be available. The counselling rates may depend on the timings the counsellor connects with you.

We do not accept health insurance at the moment. However, we do give you receipts that can be used to claim your insurance.

Please talk to your insurance agency first, to know the steps to claim your therapy fees.

Our therapists are available from morning to evening on weekdays, as well as Saturday till 1 pm. Our rates for normal office working hours, evenings and weekends are different. Please refer to our fees section.

Usually, the first session will require you to be together, followed by an individual session with each one of you. Our therapist will meet both of you to decide the future course of sessions.

Yes, you can make changes. However, we do need a notice of a minimum of 24 hours. A notice of fewer than 24 hours will be considered as a no-show session and fees will be deducted. 

Yes, you can make changes. However, we do need a notice of a minimum of 24 hours. A notice of fewer than 24 hours will be considered as a no-show session and fees will be deducted. 

Yes, you will have to pay for missed sessions unless your therapist is notified at least 24 hours in advance. Similarly, cancelled sessions are payable unless it is cancelled 24 hours prior to the session.

You can pay via cash, bank transfer, paynow or through Paypal which (credit cards) will incur an additional 3.5% charges.

We offer sessions by our interns that are low-cost and affordable for students. 

All information is confidential. We share information with your consent and usually only if there is self-harm or harm to others. 

We have ample carpark spaces below our building. It is based on hourly payment.

Our apologies as our building does not provide for the disabled. However, since we have a peaceful environment surrounding us with a lot of greenery, our therapist can have a session in natural surroundings maintaining confidentiality.

Yes, we welcome all referrals. However, we do not divulge confidential information to you, even though you may have referred them to us.

Please talk to us about your complaint. You can talk to our therapist personally about your complaint. If you are uncomfortable doing so, drop us an email at info@insightfulcounselling.com. We are a small organization and we would like to resolve your complaint wherever and whenever possible. 

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